Introduction
- What is competitive advantage?
- How can a company gain competitive advantage?
What is your target segment looking for?
- How to meet or exceed the expectations of your target segment
- How to see your business and products from the customer's perspective. What is the definition of an ideal customer (Buyer Persona). How to give flesh to your customers' desires with the help of a mood board (Moodboard)
- The Principle of Genchi Genbutsu: How to Create an Impression by Directly Observing Your Customers' Needs (Toyota Production System, Lean Management)
- How to stand out from the crowd with an individual offer. The example of the German online organic store Mymuesli
- What additional services can you offer to delight the customer?
- How to create a competitive advantage accompanied by pleasant emotions. The example of the online apartment rental platform Airbnb
- Exclusive raw materials are already a distinguishing feature. The example of the Swiss bag manufacturer Freitag
- From gardening to an oasis of urban relaxation and pleasant experiences. The example of Gardenia Shevardnadze
- Getting all the services for your car in one place. The example of Tegeta Motors
What makes your company particularly strong?
- Focus and clear concentration on strengths. The example of the Swiss company Zbären, a manufacturer of kitchen furniture
- Identifying your strengths with the help of customer feedback
- How to stand out from your competitors when you don't have any objective strengths. The example of the Swiss cheese company Appenzeller
- How can historical, geographical and social context become your strength and distinctive feature?
What are your competitors better at?
- Identifying relevant competitors for your company by spatially and qualitatively segmenting the market
- Identifying direct and indirect competition
- Identifying competitive factors relevant to the customer
- Analysis of competitors' strengths and weaknesses